|
Post by The Ultimate Nullifier on Feb 3, 2014 20:45:22 GMT -6
Los Angeles, Feb. 3, 2014 – Time Warner Cable announced today that all Los Angeles-area TV customers automatically will receive a gift of appreciation following a technical issue that caused the loss of the Super Bowl telecast for some customers for about an hour late Sunday afternoon.
“Although most of our customers didn’t experience an interruption, we want to express our sincere apologies to all Time Warner Cable TV customers in the Los Angeles area,” said Deborah Picciolo, senior vice president of operations at Time Warner Cable. “Digital TV customers will receive a credit for the cost of an On Demand movie once purchased, and analog customers will receive a $5 gift card. These will be provided automatically; no customer action is necessary.
“We didn’t live up to our standards for a quality customer experience. We know there’s no way to undo the inconvenience of last night’s outage, and we want them to know how truly sorry we are for this issue.”
We will be sending customers additional information about this gift.
|
|